How does Buyer Protection work?

PayPal Buyer Protection protects your online purchases in case your item doesn't match its description, is defective, or doesn't turn up at all.

When you have agreed on a price, ask the seller to send you a payment request via Paypal.  (They can do this in a number of simple ways including via mobile number and email)

To help protect your purchase, make sure you:

  • Pay with PayPal
  • Pay in one single payment
  • Have the dress shipped to you
  • Keep your PayPal account in good standing

For more information, visit https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security  

Requesting payment via Messenger

The new PayPal chat extension allows a seller to create and send their invoice without leaving the their conversation, so the buyer can act on it immediately. To use the extension, sellers open the extension tray in Messenger, select PayPal, then create a simple invoice by filling in details like item name, description, price and quantity. The invoice can also include a photo.

When the buyer receives the invoice, they just press “Pay with PayPal” to complete the transaction. If they’re signed into OneTouch, they can checkout without having to re-authenticate with their password.

Like other PayPal transactions, those taking place over Messenger are covered by PayPal Purchase Protection for Buyers – meaning, when the invoice is issued and paid, buyers are protected.

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